Thank you for choosing Archalley. We are committed to ensuring your satisfaction and providing the best experience possible. If, for any reason, you are not completely satisfied with your payment or service, we are here to assist.
Refunds
Refunds will only be provided under specific conditions, such as:
- The cancellation of an event or service due to unforeseen circumstances or reasons beyond our control.
- An error made by Archalley in processing your payment or delivering the service.
In these cases, Archalley will issue a full refund to the original payment method.
Please note that no refunds will be provided for changes of mind or non-compliance with our terms and conditions.
Non-Refundable Payments
Certain payments are non-refundable. These include but are not limited to:
- Digital products or downloadable content.
- Fees for services that have already been delivered.
- Subscriptions or membership fees, unless explicitly stated otherwise.
Damaged or Defective Services
If there is an issue with a service provided by Archalley due to system errors or technical faults on our side, please contact us immediately. We will take appropriate action, which may include rescheduling the service or issuing a refund, based on the specific circumstances.
Processing Time
Refunds will be processed within 28 business days after we confirm the cancellation or error. Please allow additional time for the refund to appear in your account, depending on your payment provider.
Amendments and Cancellations
Archalley reserves the right to amend or cancel any service or event, including competitions, due to circumstances beyond our control. In such cases, we will refund the payment or entry fees. Archalley will not be liable for any losses or damages incurred by the customer other than the refund of the amount paid.
Archalley also reserves the right to refuse any refund request or deny service to individuals found in breach of our terms and conditions.
Contact Us
If you have any questions or concerns regarding this refund policy, please contact our customer support team at [email protected]. We are here to assist you.
